You sell it all - the physical thing and the digital thing. Maybe it is a crystal shop that also sells ritual guides as downloads. Maybe it is a skincare brand that also sells a digital consultation. Maybe it is a course creator who also sells physical workbooks. Whatever the combination, your customers are trusting you with their data on both sides and one Privacy Policy needs to cover all of it. This version is built for businesses that sell both physical and digital products online and covers everything you collect across both product types, why you collect it, how you store it and what your customers' rights are. Drafted under Australian law. Written in plain English. One document that does the whole job.

You sell both physical and digital products online - any combination of tangible goods and digital downloads, templates, guides, courses or files. If you only sell physical products, the Physical Products version is a cleaner fit. If you only sell digital, go with the Digital Products version. This one is for businesses that do both.

A fully drafted Privacy Policy covering everything a combined physical and digital ecommerce business actually collects and uses, including:

• Personal and account information
• Order and transaction data covering both physical and digital orders
• Shipping and delivery data for physical orders
• Download history, access logs and licence details for digital orders
• Returns data for physical products
• Payment processing disclosure (Stripe, PayPal, Afterpay, Shopify Payments)
• Behavioural and browsing data including abandoned cart
• Marketing and email list data
• Cookies and tracking pixels (Meta Pixel, Google Analytics, TikTok Pixel)
• Third party disclosure (freight providers, fulfilment partners, digital delivery platforms, review platforms)
• AI tools disclosure
• Overseas data transfer clause
• Data retention clause including seven year tax law note
• Your rights section
• Complaint and OAIC escalation process
• Fillable contact and last updated fields

Comes with a branded cover page with step by step instructions for where to put it, how to link it and what to do at checkout.

This Privacy Policy template is drafted by a qualified Australian commercial lawyer and is intended for use by Australian businesses. It does not constitute legal advice and does not create a lawyer-client relationship. It is designed as a general template and may not cover every circumstance specific to your business. If your situation is complex or you are unsure whether this document is appropriate for your needs, we recommend seeking independent legal advice. Her Legal Edge accepts no liability for the use or misuse of this template.