Ecommerce
Your store took orders while you were asleep. Every one of them handed you a name, an address, a payment method and a trail of browsing behaviour. Somewhere on your site there is a privacy policy you got for free from AI, or one that has not been updated in years, or there is nothing at all. That leaves you unprotected and risking fines.
That is why these documents exist. They write it down. What you collect, why you collect it, how you store it, who else touches it and what your customers can ask for, drafted by an Australian lawyer for Australian ecommerce businesses.
Do not let each new customer become a risk. Get protected now.
You are the reason
these exist.
- You collect a name, an email address, a phone number, a date of birth or any other personal information.
- You are running a Meta Pixel, Google Analytics and maybe TikTok, and nothing on your site tells customers about any of them.
- You added digital downloads to a store that used to be physical only, and your policy still talks only about shipping.
- You have a privacy policy, but you have not updated it since you added new software to your business.
- Your freight provider, your fulfilment partner and your review platform all touch customer data, and none of them are mentioned anywhere.
- Your privacy policy came from a free generator, or from a store in another country, and you have never read it end to end.
A privacy policy is not just a legal box to tick. It tells your customers exactly how you handle their information, builds trust, and protects your business if anything ever goes wrong.
The good news is it does not have to be complicated or expensive to get right.
What it costs when none of it
was ever written down.
You do not need a data breach for this to hurt. Most of the time it starts with one customer asking one reasonable question.
Every order hands you a name, an address, a payment method and an order history. A customer asks what you hold on them and why. You have nothing to point them to, and not being sure is the answer that turns a question into a complaint.
Pixels and analytics run quietly on almost every store, collecting browsing behaviour and abandoned carts. When a customer works out they were tracked and nothing on your site ever said so, the problem is not the tracking. It is that you never disclosed it.
Your payment processor, freight provider, fulfilment partner and review platform all handle customer data. If one of them has an incident, your customers come to you first, and you are the one who has to explain who had their details and why.
Most of the platforms an Australian store runs on hold data offshore. Sending it there is not the problem. Sending it there without telling anyone, in a policy written for another country's law, is.
A customer can ask what you hold, ask you to correct it, or complain to the regulator if they are not happy with your answer. With no process written down, you are drafting a legal response under time pressure, on a day you had other plans.
A store that ships boxes collects different information from one that delivers downloads. A policy built for the wrong model reads fine right up until someone checks it against what your store actually does.
You only need to be caught out once for the paperwork to have been worth it.
What gets sorted
the day you upload it.
Written for Australian online stores, not adapted from a generic policy and not imported from overseas.
One policy,
matched to what you sell.
Three versions, same price. Pick the one that matches your store and you are done.
- Crystals, candles, skincare, clothing, homewares
- Shipping, delivery and returns data
- For stores that do not sell downloads
- Templates, presets, ebooks, courses, fonts, software
- Download history, access logs and licence details
- For stores that ship nothing
- For stores that sell both
- Covers shipping and downloads in one document
- Same price as the single versions
Hi, I am Francesca.
I am your business and hiring bestie lawyer, and I have spent years on the other side of this. Founders would come to me after the client had already stopped replying, already used the images, already refused to pay the final invoice. Every time, the same conversation. Every time, a document that could have prevented all of it.
So I built the documents I kept wishing people had brought me first. The same protections I would draft for a client paying by the hour, written in language you can actually read, at a price that makes sense when you are still building.
Founders who stopped
hoping it would be fine.
Frequently asked questions
Which of the three do I need?
It depends entirely on what leaves your hands. If you sell tangible goods and no downloads, take Physical Products. If everything your customer receives is delivered digitally, take Digital Products. If you sell any combination of the two, take Physical and Digital, which is the same price and covers both in one document.
My platform already gave me a privacy policy. Is that enough?
Probably not. Generated policies are usually written for another country's law, and they cannot know which payment processors, freight providers, fulfilment partners or tracking pixels your store actually uses. If it does not name what you really run on, it is not describing your business.
Are these templates legally drafted?
Yep, you are in good hands. All of our templates are drafted by a qualified Australian employment and commercial lawyer. While they are designed to work across different industries, they are built from real experience working with thousands of business owners. We have seen what causes stress, confusion and those quiet uh oh moments in hiring, and we have built these templates to help you avoid them. They are practical, clear and designed to support you, not overwhelm you.
Do these templates create a lawyer client relationship?
Not on their own, and that is intentional. Purchasing a template or downloading a free resource does not create a lawyer client relationship and it is not legal advice. This gives you the space to reflect, make sure the template feels right for your circumstances and use it with confidence. A lawyer client relationship only begins if and when you formally engage Her Legal Edge for legal services, such as through a paid consult, retainer or agreed scope of work. If you ever want personalised advice, it is always there as an option.
Can I reuse the template more than once?
Yes, absolutely. Each purchase comes with a single user licence, which means you can reuse the template as many times as you like within your own business. That includes current staff, future hires and growth as your business evolves. The only thing to keep in mind is that templates are not for sharing, reselling or using for other businesses.
Can I edit the templates?
Of course. That is exactly what they are designed for. These are fill in the blanks templates and you will receive clear guidance on how to use them. You are not expected to understand legal language or have everything figured out. The structure is there to support you.
Are these templates suitable for overseas businesses?
These templates are designed specifically for Australian businesses. The law varies significantly between countries, so if you are based overseas we recommend working with a lawyer in your country to prepare the right documents for you.
Which template do I need for my business?
If you provide services to clients, you need a service agreement that matches your industry. We have templates for marketing professionals, designers, photographers, virtual assistants and online business managers, coaches and consultants, health and wellness practitioners, and fitness and movement professionals. Each one is tailored to the specific risks and protections that matter for that industry. If you cannot see your industry, send us a message and we will let you know what is closest.
Do I need a service agreement if I have a contract template I have been using for years?
Possibly. Templates that have been used for a long time are often missing protections that have become essential, like clauses around AI use, chargebacks, payment plan enforcement, and updated Australian Consumer Law obligations. If you have not had your contracts reviewed in the last 12 to 18 months, it is worth comparing your current document to one of ours.
Do I actually need a privacy policy?
If you collect personal information, and you do, because a name, an email address and a payment method all count, then yes. The Privacy Act 1988 applies and having a compliant privacy policy is not optional. I got you on this one.
What if I only collect names and emails?
That is personal information, by law, sorry to break it to you. A name and an email address is enough to trigger your privacy obligations. A privacy policy tells your clients what you collect, why, how you store it and how they can access or correct it. That is what they are entitled to know, and this document makes it easy.
Do I need one if I do not have a website?
Yes. If you are collecting client information through a form, a booking system, an intake questionnaire, your service agreement or literally just an email thread, you need a privacy policy. Send it with your service agreement and you are covered. No website required.
Where do I put it?
On your website footer, linked in your booking form, in your email signature and anywhere else clients submit their information. If you do not have a website, send it to every new client alongside your service agreement. The step by step instructions are on the cover page, it is all mapped out for you.
Bringing someone
on board?
Sort it once,
and stop worrying about it.
Drafted by an Australian lawyer, delivered instantly, yours to use for as long as you are in business.
See the templatesWork in more than one lane? Have a look at VA and OBM, Coaches and Consultants, Marketing and Social Media, Designers, Photography, Videography, Fitness and Movement or Health and Wellness Coaching.
Cannot see your industry? Send a request.
