Virtual Assistants and
Online Business Managers
You are the one who remembers her Instagram password, chases the invoice she forgot to approve, and jumps back into her inbox at nine at night because it will only take a sec. Somehow none of it is written down anywhere. These documents write it down. Scope, boundaries, communication, timelines and payment terms, drafted by an Australian lawyer for VAs and OBMs, so the work stops quietly growing and the invoices stop quietly slipping.
No blurred lines. No unpaid extras. Just professional standards from day one, so clients respect your time, your role and your expertise.
If this is your week,
you are the reason these exist.
None of it means you are bad at your job. It means the terms were never set, so the client set them for you.
- You started at ten hours a month and you are quietly doing eighteen.
- You hold her logins, her inbox and her Stripe, and there is nothing in writing about any of it.
- Can you just quickly has become a fortnightly event.
- What began as inbox and calendar management is now socials, sales emails and briefing her designer, for the same monthly rate.
- The invoice was due on the first and it is now the nineteenth.
- You have never actually agreed what happens if she ends the retainer next Tuesday.
You are not bad at boundaries. You just never had a document that held them for you.
What it costs when the terms
were never written down.
You do not need a disaster for this to hurt. One difficult client, one unpaid invoice, one misunderstanding about what was included.
You quoted for inbox and calendar management. Six months later you are also running her socials, covering weekend client DMs and briefing her designer, and there is no document that records what the original quote actually was.
You hold logins to her email, her socials, her Stripe and sometimes her banking apps. If something breaks, gets hacked or gets deleted, you are the first person asked what happened.
Retainer invoices go out on the same date every month, but with no agreed terms there is no late fee and no right to pause the work until she catches up. You wait, you follow up, and you wait again.
Retainers end. Without notice periods and an offboarding process, you lose the income with no warning and hand back the logins and the work with no record of what you did.
You hold her client list, her customer emails and sometimes her payment records. That is other people's personal information sitting in your systems and on your devices, and there is nothing that tells anyone how you handle it, who else sees it, or what happens to it when the retainer ends.
Your website lists your packages and collects enquiries, but there is nothing setting out what a package actually includes, or limiting your liability when someone acts on something they read there.
You only need to be caught out once for the paperwork to have been worth it.
What gets sorted
the day you send it.
Written for virtual assistants and online business managers, not adapted from a generic contract and not imported from overseas.
Everything you need,
priced so you can start.
Buy the one document you need today, or take the kit and have it all sorted in one go.
- Service Agreement
- Website Terms and Conditions
- Privacy Policy
- All three, one price
- Your client contract
- Scope, timelines and payment
- Use it with every client
- Rules for your website
- Protects your content
- Limits your liability
- Privacy Act 1988
- For any client data you hold
- Needed even without a website
Hi, I am Francesca.
I am your business and hiring bestie lawyer, and I have spent years on the other side of this. Founders would come to me after the client had already stopped replying, already used the images, already refused to pay the final invoice. Every time, the same conversation. Every time, a document that could have prevented all of it.
So I built the documents I kept wishing people had brought me first. The same protections I would draft for a client paying by the hour, written in language you can actually read, at a price that makes sense when you are still building.
Founders who stopped
hoping it would be fine.
Frequently asked questions
I am a contractor. Do I still need a contract?
Especially as a contractor. Being a contractor is exactly why the terms need to be documented, because nothing about the arrangement is assumed for you the way it is in employment. Your scope, your rates, your notice period and your payment terms only exist if you write them down.
My client already has their own contract. Do I need mine?
Their contract is written to protect them. That is not a criticism, it is just what contracts are for. Read theirs carefully, and if it does not cover scope, payment terms or what happens when the work grows, you are the one carrying that gap.
Do I actually need a service agreement?
Yes babe, you do. If you are exchanging money for your time, your skills or your deliverables, you need a contract. A handshake, a DM and good vibes are not legally enforceable. A signed service agreement is. I got you, that is exactly what this is for.
What happens if I do not have one?
You are operating on trust and hope, which is lovely but not a legal strategy. Without a contract you have no agreed payment terms, no cancellation policy, no IP protection and no paper trail if things go sideways. And things go sideways, even with the best clients. A service agreement is what protects both of you when they do.
I have been in business for years without one. Am I in trouble?
No shame here. A lot of brilliant business owners have been winging it, and honestly, you have probably been fine because you attract great clients. But one bad one is all it takes. This is not about what went wrong before, it is about closing those gaps from here.
My clients are friends or referrals. Do I still need one?
Especially then. Money changes dynamics. A contract does not mean you do not trust someone, it means you both know exactly where you stand from the start. It protects the relationship as much as it protects you. The awkward conversation later is always harder than the paperwork now.
What if my client will not sign?
That is information worth paying attention to. A client who will not agree to basic terms before handing over money is a red flag. That said, these agreements also include acceptance by conduct, meaning if your client pays or allows you to start work, the agreement applies regardless. Already built in and sorted.
Can I use it for multiple clients?
Yes. Buy it once, use it forever across your business. Update the client details each time and you are good to go. That is the whole point.
Do I actually need a privacy policy?
If you collect personal information, and you do, because a name, an email address and a payment method all count, then yes. The Privacy Act 1988 applies and having a compliant privacy policy is not optional. I got you on this one.
What if I only collect names and emails?
That is personal information, by law. A name and an email address is enough to trigger your privacy obligations. A privacy policy tells your clients what you collect, why, how you store it and how they can access or correct it. That is what they are entitled to know.
Do I need one if I do not have a website?
Yes. If you are collecting client information through a form, a booking system, an intake questionnaire, your service agreement or literally just an email thread, you need a privacy policy. Send it with your service agreement and you are covered. No website required.
Where do I put it?
On your website footer, linked in your booking form, in your email signature and anywhere else clients submit their information. If you do not have a website, send it to every new client alongside your service agreement. The step by step instructions are on the cover page.
Do I actually need website terms and conditions?
If you have a website, yes. It does not matter whether you sell anything on it. The moment someone can visit your site, view your content, contact you or submit their details, you need terms that govern that interaction. It limits your liability, protects your intellectual property and sets the rules for how your site can be used.
What is the difference between website terms and a privacy policy?
Your website terms and conditions govern how people can use your website, what they can and cannot do, what you are and are not liable for, who owns the content. Your privacy policy governs how you handle their personal information. They do different jobs. You need both.
Are these templates legally drafted?
Yep, you are in good hands. Every template is drafted by a qualified Australian employment and commercial lawyer, built from real experience working with thousands of business owners. They are practical, clear and designed to support you rather than overwhelm you.
Do these templates create a lawyer client relationship?
Not on their own, and that is intentional. Purchasing a template or downloading a free resource does not create a lawyer client relationship and it is not legal advice. A lawyer client relationship only begins if and when you formally engage Her Legal Edge for legal services, such as a paid consult, a retainer or an agreed scope of work. If you ever want personalised advice, it is always there as an option.
Can I edit the templates?
Of course. That is exactly what they are designed for. These are fill in the blanks templates and you receive clear guidance on how to use them. You are not expected to understand legal language or have everything figured out. The structure is there to support you.
Are these suitable for overseas businesses?
These templates are designed specifically for Australian businesses. The law varies significantly between countries, so if you are based overseas we recommend working with a lawyer in your country.
I already have a contract I have used for years. Do I need a new one?
Possibly. Templates that have been used for a long time are often missing protections that have become essential, like clauses around AI use, chargebacks, payment plan enforcement and updated Australian Consumer Law obligations. If you have not had your contracts reviewed in the last twelve to eighteen months, it is worth comparing.
Bringing someone on
to help you?
Sort it once,
and stop worrying about it.
Drafted by an Australian lawyer, delivered instantly, yours to use for as long as you are in business.
See the templatesWork in more than one lane? Have a look at Coaches and Consultants, Marketing and Social Media, Designers, Photography, Videography, Fitness and Movement, Health and Wellness Coaching or Ecommerce. Or see every industry.
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