Dietitians
A client came in on a GP referral and assumed Medicare covered the lot. Another one's consultation package has sat untouched since March, and now they want their money back. A food diary lands in your DMs on a Sunday night, waiting for feedback. Somehow none of that is written down anywhere.
These documents write it down. Scope, consent, packages, cancellations, rebates, privacy and payment, drafted by an Australian lawyer for Australian dietitians and built around the Dietitians Australia Code of Conduct, including the new Code that takes effect 4 November 2026, so your clinical care and your business are both protected.
No blurred lines. No unpaid check ins. Just professional standards from day one, so clients respect your time, your clinical judgement and your expertise.
You are the reason
these exist.
Sound familiar? Or maybe you've heard of it happening to someone else in your industry, which is honestly just as convincing.
- You quoted an initial consult and two reviews, and you are answering meal photos and food diary questions between every single one.
- A client came in on a Chronic Condition Management Plan referral, assumed the rebate covered everything, and is now disputing the gap at the front desk.
- A consultation package has sat unused for months, and now the client wants a refund for the sessions they never booked.
- No shows and late cancellations are costing you a paid appointment, and those fees can never be claimed back from Medicare or a health fund.
- You are waiting on a referral, pathology results or health history before the first consult, and there's nothing that says what happens if your client turns up without them.
- You started using an AI scribe to record and summarise consults. The new Code says your informed consent conversation has to cover AI, and there is nothing in writing showing your client ever agreed to it.
- A lovely client left a glowing review about the weight they lost and how much better their gut feels, sitting right there on your page, and the Code follows the Ahpra advertising rules, which do not allow testimonials about clinical care or results.
- You asked AI to write your client agreement and have no idea if it actually sits within the Dietitians Australia Code of Conduct.
You are not bad at boundaries. You just never had a document that held them for you. Today, you do.
What it costs when the terms
were never written down.
Across all three documents.
You quoted an initial consult and a set number of reviews. A month later you are also reviewing daily food diaries, answering messages about every meal out and reworking a meal plan between sessions, for the same fee.
A client books expecting Medicare or their health fund to cover it all. With nothing in writing saying the rebate is theirs to check and never guaranteed, the gap becomes your argument to have.
You are sharing reports with a GP, seeing a teenager with a parent in the room and recording consults with an AI scribe, with nothing in writing showing who agreed to what. The Code expects that consent conversation to cover your AI tools, and expects your client to be able to change their mind about them without it changing their care.
Packages and care plans get paid upfront or by instalment, but with no validity period and no agreed terms, unused consults hang around forever, instalments stop and every no show is simply lost time.
Clients stop coming partway through a care plan. Without clear refund and early exit terms, you are left guessing what you owe, or refunding consults they simply never booked.
You collect health histories, medications, pathology results, GP referrals and sometimes information about children, all of which is health information with extra protection under the Privacy Act. As a health service you are covered by that Act no matter how small your practice is, there is no turnover threshold to sit under, and the Code expects you to know the privacy and health records law that applies to you. Without a policy, nothing tells clients what you collect, who you share it with, how long you keep their records, or whether your booking system, your notes and your AI tools store any of it overseas.
Your website and socials share general nutrition information, with nothing stopping someone treating a blog post or a Reel as personal dietary advice. Nothing sets out how reviews and comments are handled within the Code, which means the glowing testimonial about a client's results stays up. And the Code now expects size inclusive, non stigmatising images and language wherever you talk about health, food, minds and bodies, including on the pages you have not looked at in a year.
You only need to be caught out once for the paperwork to have been worth it.
What gets sorted
the day you send it.
Written for Australian dietitians and built around the Dietitians Australia Code of Conduct, the new version that takes effect 4 November 2026, with its five principles and 81 standards.
Not adapted from a generic wellness contract. Not imported from overseas. Written for a profession that answers to Dietitians Australia and to the National Code of Conduct for health care workers in your state.
Everything you need,
priced so you can start.
Buy the one document you need today, or take the kit and have all three working together.
- Service Agreement
- Privacy Policy
- Website Terms and Conditions
- All three written to work together
- Informed consent and health information
- Fees, rebates and payment terms
- Packages, cancellations and AI consent
- And more
- Your content is general information, not personal advice
- Bookings, prices and rebates
- Testimonials, reviews and comments
- And more
- What health information you collect and why
- Sharing with GPs and referring practitioners
- Storage, security and overseas disclosure
- And more
Hi, I am Francesca.
I am your business and hiring bestie lawyer, and I have spent years on the other side of this. Founders would come to me after the client had already stopped replying, already used the images, already refused to pay the final invoice. Every time, the same conversation. Every time, a document that could have prevented all of it.
So I built the documents I kept wishing people had brought me first. The same protections I would draft for a client paying by the hour, written in language you can actually read, at a price that makes sense when you are still building.
Founders who stopped
hoping it would be fine.
Frequently asked questions
Are these templates legally drafted?
Yep, you are in good hands. All of our templates are drafted by a qualified Australian employment and commercial lawyer. While they are designed to work across different industries, they are built from real experience working with thousands of business owners. We have seen what causes stress, confusion and those quiet uh oh moments in hiring, and we have built these templates to help you avoid them. They are practical, clear and designed to support you, not overwhelm you.
Do these templates create a lawyer client relationship?
Not on their own, and that is intentional. Purchasing a template or downloading a free resource does not create a lawyer client relationship and it is not legal advice. This gives you the space to reflect, make sure the template feels right for your circumstances and use it with confidence. A lawyer client relationship only begins if and when you formally engage Her Legal Edge for legal services, such as through a paid consult, retainer or agreed scope of work. If you ever want personalised advice, it is always there as an option.
Can I reuse the template more than once?
Yes, absolutely. Each purchase comes with a single user licence, which means you can reuse the template as many times as you like within your own business. That includes current staff, future hires and growth as your business evolves. The only thing to keep in mind is that templates are not for sharing, reselling or using for other businesses.
Can I edit the templates?
Of course. That is exactly what they are designed for. These are fill in the blanks templates and you will receive clear guidance on how to use them. You are not expected to understand legal language or have everything figured out. The structure is there to support you.
Are these templates suitable for overseas businesses?
These templates are designed specifically for Australian businesses. The law varies significantly between countries, so if you are based overseas we recommend working with a lawyer in your country to prepare the right documents for you.
Which template do I need for my business?
If you provide services to clients, you need a service agreement that matches your industry. We have templates for marketing professionals, designers, photographers, virtual assistants and online business managers, coaches and consultants, health and wellness practitioners, and fitness and movement professionals. Each one is tailored to the specific risks and protections that matter for that industry. If you cannot see your industry, send us a message and we will let you know what is closest.
Do I need a service agreement if I have a contract template I have been using for years?
Possibly. Templates that have been used for a long time are often missing protections that have become essential, like clauses around AI use, chargebacks, payment plan enforcement, and updated Australian Consumer Law obligations. If you have not had your contracts reviewed in the last 12 to 18 months, it is worth comparing your current document to one of ours.
Do I actually need a service agreement?
Yes babe, you do. If you are exchanging money for your time, your skills or your deliverables you need a contract. A handshake, a DM and good vibes are not legally enforceable. A signed service agreement is. I got you, that is exactly what this is for.
What happens if I do not have one?
You are operating on trust and hope, which is lovely but not a legal strategy, or safe. Without a contract you have no agreed payment terms, no cancellation policy, no IP protection and no paper trail if things go sideways. And things go sideways. Even with the best clients. A service agreement is the thing that protects both of you when they do.
I have been in business for years without one. Am I in trouble?
No shame here. A lot of brilliant business owners have been winging it and honestly? You have probably been fine because you attract great clients. But one bad one is all it takes. This is not about what went wrong before, it is about closing those gaps and doing better from here. You are already here, which means you are already doing it.
My clients are friends or referrals. Do I still need one?
Especially then. Money changes dynamics. A contract does not mean you do not trust someone, it means you both know exactly where you stand from the start. It protects the relationship as much as it protects you. The awkward conversation later is always harder than the paperwork now.
What if my client will not sign?
That is information worth paying attention to. A client who will not agree to basic terms before handing over money is a red flag. That said, these agreements also include acceptance by conduct, meaning if your client pays or allows you to start work, the agreement applies regardless. Already built in and sorted.
Can I use it for multiple clients?
Yes. Buy it once, use it forever across your business. Update the client details each time and you are good to go. That is the whole point.
Do I actually need a privacy policy?
If you collect personal information, and you do, because a name, an email address and a payment method all count, then yes. The Privacy Act 1988 applies and having a compliant privacy policy is not optional. I got you on this one.
What if I only collect names and emails?
That is personal information, by law, sorry to break it to you. A name and an email address is enough to trigger your privacy obligations. A privacy policy tells your clients what you collect, why, how you store it and how they can access or correct it. That is what they are entitled to know, and this document makes it easy.
Do I need one if I do not have a website?
Yes. If you are collecting client information through a form, a booking system, an intake questionnaire, your service agreement or literally just an email thread, you need a privacy policy. Send it with your service agreement and you are covered. No website required.
Where do I put it?
On your website footer, linked in your booking form, in your email signature and anywhere else clients submit their information. If you do not have a website, send it to every new client alongside your service agreement. The step by step instructions are on the cover page, it is all mapped out for you.
Do I actually need website terms and conditions?
If you have a website, yes. It does not matter if you sell anything on it. The moment someone can visit your site, view your content, contact you or submit their details, you need terms that govern that interaction. It limits your liability, protects your intellectual property and sets the rules for how your site can be used.
I do not sell anything online. Do I still need them?
Yes. Website terms and conditions are not just for ecommerce. They cover who owns your content, what happens if someone misuses your site, what you are and are not liable for and how disputes are handled. Even an information only website needs them.
What is the difference between website terms and conditions and a privacy policy?
Your website terms and conditions govern how people can use your website, what they can and cannot do, what you are and are not liable for, who owns the content. Your privacy policy governs how you handle their personal information. They do different jobs. You need both.
Do I need both?
Yes. They are not interchangeable. Think of your terms and conditions as the rules of your website and your privacy policy as your promise about data. Two documents, two different purposes, both required. I got you, they are both available in the suite so you can sort it all in one go.
Bringing someone
on board?
Sort it once,
and stop worrying about it.
Drafted by an Australian lawyer, delivered instantly, yours to use for as long as you are in business.
See the templatesWork in more than one lane? Have a look at VA and OBM, Coaches and Consultants, Marketing and Social Media, Designers, Photography, Videography, Fitness and Movement, Health and Wellness Coaching or Ecommerce.
Cannot see your industry? Send a request.
